Delivery Policy

Last updated: 30/11/24

At Avanc, we want to ensure your satisfaction with the purchases made in our store. Our return policy is designed to be straightforward and clear, in accordance with your rights as a consumer in the United Kingdom.

  1. Right of Cancellation (Cooling-off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your purchase and request a full refund within 14 days of receiving the products.

Conditions for cancellation:

  • The product must be in its original packaging, unused, and in resalable condition.
  • Perishable, personalized, or sealed items (if the seal has been broken for hygiene reasons) are not eligible for return, except in cases of defects.

How to exercise the right of cancellation:

  • Email us at contact@avanc.com with your order number, the items to be returned, and the reason for the return (optional).
  • You must return the products within 14 days after notifying us of your intention to cancel.
  1. Defective or Damaged Products

If you receive a defective, damaged product, or one that does not match the description:

  • Contact us immediately at contact@avanc.com with photos or details of the issue.
  • You are entitled to repair, replacement, or refund under the Consumer Rights Act 2015.

Return costs:

  • For defective items or shipping errors on our part, we will cover the return shipping costs.
  • For returns due to a change of mind, the return shipping cost will be the customer's responsibility.
  1. Return Procedure
  2. Contact us at contact@avanc.com for return instructions and a shipping label (if applicable).
  3. Pack the products securely to avoid damage during transit.
  4. Send the items to the address below:

Avanc Returns
143 High Holborn
London WC1V 6JS
United Kingdom

  1. Keep the shipping receipt as proof until we confirm the receipt of the return.
  2. Refunds
  • After receiving and inspecting the returned items, we will process your refund within 14 business days.
  • The refund will be issued using the same payment method used for the original purchase.
  1. Exceptions and Special Conditions
  • Excluded products: We do not accept returns of perishable products, personalized items, or sealed items for hygiene reasons, if the seal has been broken, except in cases of defect.
  • Promotional items: Products purchased on promotion or sale may be subject to specific return rules, which will be communicated at the time of purchase.
  1. Customer Support

If you have questions or need assistance with your return, please contact us:

  • Email: contact@avanc.com
  • Address: 143 High Holborn, London WC1V 6JS, United Kingdom