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Last updated: 30/11/24

At Avanc, we want to ensure that your shopping experience is smooth and reliable. Our Delivery Policy provides clear information about timelines, costs, and procedures.

  1. Delivery Options

We offer the following delivery methods within the UK:

  • Standard Delivery
    • Timeframe: 3-5 business days after dispatch.
    • Cost: £[].
    • Free for orders over £[].
  • Express Delivery
    • Timeframe: 1-2 business days after dispatch.
    • Cost: £[].
  • Click & Collect (when available)
    • Pick up your order at our nearest collection point.
    • Timeframe: 2-4 business days.
    • Cost: £[amount] or free for orders over £[].
  1. Processing Times
  • We process orders from Monday to Friday, excluding public holidays.
  • Orders placed by 2 PM will be processed the same day.
  • Orders placed after this time will be processed the next business day.
  1. Order Tracking

After dispatch, you will receive a confirmation email with tracking information. You can track the status of your order directly on the carrier's website.

  1. International Deliveries

Currently, we only offer delivery within the UK. For international shipping, please contact our customer support at contact@avanc.com to check availability.

  1. Incorrect or Incomplete Addresses
  • It is the customer's responsibility to provide correct and complete address information at the time of purchase.
  • If the address is incorrect or incomplete and the order is not delivered, we may charge additional costs for reshipping.
  1. Delivery Failures

If delivery cannot be completed due to the recipient's absence or other circumstances:

  • The carrier may leave a notice card with instructions for rescheduling or picking up at a collection point.
  • Uncollected orders within the stipulated timeframe may be returned to Avanc. In this case, we will contact you to arrange for reshipping, subject to additional delivery charges.
  1. Damaged or Lost Products
  • If your order arrives damaged, please contact us immediately at contact@avanc.com, providing photos of the damage.
  • In case of loss, we will investigate with the carrier and take necessary measures to ensure you receive your order or a refund.
  1. Changes and Cancellations of Delivery
  • Changes to the delivery address or method can only be made before the order is dispatched.
  • For requests, please contact us as soon as possible at contact@avanc.com.
  1. Customer Support

If you have questions about delivery, please email us at contact@avanc.com or write to:
Avanc Customer Support
143 High Holborn,
London WC1V 6JS,
United Kingdom